Our Courtesies and Policies are put in place to provide our clients with the most enjoyable experience we can offer.

24 hour advance notice is required when canceling an appointment

This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of the service value for your appointment. This amount must be paid prior to your next scheduled appointment.


Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” No Shows will be charged the full amount for their missed appointment.


We love your children, however will be unable to render services to those guests accompanied by children. Services are offered to children by appointment only.

Spa packages

We require all Spa Packages be confirmed with a credit card. Please have this information ready when you call for an appointment. There is a 50% cancellation fee without proper notice for services, packages, or no-shows.


We strongly discourage cell phone use in the spa.


In store credit only on all returns and gift certificates.


We recommend that all clients schedule their next massages, pedicures, fills, manicures, and facials prior to leaving Serendipity Spa.